Phone numbers
We're here to help, 24/7, so please feel free to contact us anytime.
United Kingdom
Sales, reservations & enquiries
Freephone: 0800 028 4149 (customer)
Tel: +64 9 357 3000 (International charges will apply)
Calling from overseas
TTY assistance is available for deaf and hearing impaired via Text Relay on
18001 0800 028 4149
Online booking help
Questions and answers
Freephone: 0800 028 4149
Feedback
Complete our Customer Experience Survey
See Customer Relations below for other contact options
Flight arrivals & departures
Freephone: 0800 028 4149
Online arrivals & departures
Airpoints™ enquiries
Questions and answers
Freephone: 0800 028 4149
Affiliate Programme
Sign up to become a UK affiliate
Travel Agent website
http://www.airnewzealandtrade.com/
(For Travel Agents only)
Republic of Ireland
Sales, reservations & enquiries
Freephone: 1800 551 447
Select another contact area
Customer Relations
Airpoints
Cargo
Engineering
Airline training
Customer Relations
Feedback
Please use our online form to submit your feedback here
Postal address
Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
New Zealand
Online access to Alternative Dispute Resolution (ADR): There is a European online platform (http://ec.europa.eu/odr) which facilitates access to ADR. However please note that at the present time, Air New Zealand does not participate in an ADR scheme in the UK.
Airpoints
Air New Zealand Contact Centre
Private Bag 93537
Takapuna
North Shore City 0740
New Zealand
Freephone: 0800 028 4149
Email: Airpoints
Cargo
Air New Zealand Cargo
C/O Fly Us
Unit 4, X2 Hatton Cross
Eastern Perimeter Road
London Heathrow Airport
TW6 2GE
Phone: 020 8189 9259
Email: NZCARGO.UK@FLYUS.AERO
Hours: 9:00 - 17:30, Monday to Friday
Engineering (ANZES)
Please contact us for any Aircraft/Component Maintenance Services.
Airline training
Email: airlinetraining@airnz.co.nz